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LostInNotes

SUPPORT CENTER

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If you have any questions or technical difficulties, we are here to help.

We try to respond within 24 hours

Questions & Answers

No. Our AI operates in a strictly isolated environment. The model does not have permanent access to your full database. Only at the moment you ask a question, the system retrieves a few relevant snippets from your personal encrypted notes to provide an answer. Once the response is generated, this temporary context is immediately and permanently wiped from the AI's memory.

LostInNotes treats Facebook and Google logins as separate, isolated, secure environments-even if they share the same email. Always use the same identity provider that you used when you first accessed LostInNotes.

No, we prioritize your privacy-our AI only processes text content. To ensure your photos are discoverable in the future, we recommend adding a brief description to each note containing an image. This context allows the AI to understand when that specific memory or insight might be relevant to you.

You can permanently delete your account and all associated data at any time through your profile:

Delete Account & Data

Note: Deleting your account does not automatically cancel active subscriptions. Please manage your billing via Apple App Store or Google Play Store settings.